Right of Withdrawal & Cancellation

As stated in our Terms & Conditions, MPLG Ltd t/a WrightBower offers customers the flexibility to cancel their order in certain circumstances.  Our Cancellations policy is detailed below.

Cancellation

The Buyer may cancel the goods at any time within the cancellation period by giving WrightBower notice of the cancellation in writing or in another durable medium (fax or e-mail).

Cancellation period  

For stock items, any time up to fourteen days following the delivery of the goods.

Special Items

Goods that are not held in stock by WrightBower and are ordered and/or manufactured specifically for the Buyer cannot be cancelled once the order has been accepted by WrightBower.

Refunds

Refunds on Goods cancelled prior to delivery will be made as soon as possible following written notification of cancellation and in any case will not exceed a period of 28 days of that written notice. All refunds will be made onto the same card details used to make the original purchase.

Refunds on Goods already delivered will take place as soon as possible following the return and inspection of such goods and in any case will not exceed a period of 28 days following return.

You will have to bear the direct cost of returning the goods.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of postage/dispatch whichever is the earliest.